For Tenants

Fentons knows that finding the right rental property can take some deliberation. That’s why we’re here to make the process as easy as possible and help you find the perfect property to suit your needs. Take a look at our step-by-step guide below, to see what we can do for you.     

Finding a property

The first step is to contact us and give a few brief details about yourself and the type of accommodation you’re looking for. We’ll then search our database for properties that match your needs. If not urgent, we’ll still log your details so that we can contact you as suitable properties become available. We advise looking about a month before you wish to move, as the nicer properties get snapped up quickly! 

Search and Register

  • You can check out our vacant properties using the Property Search tool in the blue bar above.
  • Help us, help you! Please contact us to register and let us know your requirements.

A few important points for your safety and peace of mind:

  • All our managed properties are Gas Safe certificated and are inspected for electrical safety and furniture fire safety. All of our properties are fitted with smoke alarms and are fully compliant with current legislation.
  • All Tenancy Deposits (bonds) are held in accordance with the Deposit Protection Regulations.


We appreciate how busy life can be, so we’ll arrange all viewings to suit your timings. If you can only make an evening or weekend, don’t stress, you’ll still always be accompanied by a member of Fentons, who can offer advice and answer any questions you may have.


You should never pay administration fees when applying for a property, so here at Fentons, we will never charge them. Simple as that.


To be fair to our landlords, as a minimum, we ask for satisfactory references from your employer (or college), a previous or current landlord, and a credit reference report.

We may also require a personal reference, and sometimes a guarantor. Please note, sometimes we’ll use the services of an independent referencing company to obtain and evaluate these references. We are also required to check your right to rent if you have come from abroard.


Rental payments are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for council tax, water rates, and bills such as gas, electricity and telephone. Rent can be paid by standing order to our company bank account, or directly to your landlord.


A security deposit of a minimum of one month’s rent will normally be taken when you’re ready to move in. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and we’ll let you know which protection scheme is used. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

We’d love to find you that perfect rental home, so please do get in touch and let us know how we can help you.

Repairs & Maintenance Procedure

We will adhere to the following procedure when repairs and maintenance are required to a property, unless alternative arrangements for a particular tenancy/property have been agreed with the landlord in writing.

Responsibility for Repairs

The landlord is responsible for carrying out repairs and maintenance to ensure that the property meets the Repairing Standard. The Repairing Standard states that: -

  • the property must be wind and water tight and in all other respects reasonably fit for people to live in;
  • the structure and exterior (including drains, gutters and external pipes) must be in a reasonable state of repair and in proper working order;
  • installations for supplying water, gas and electricity and for sanitation, space heating and heating water must be in a reasonable state of repair and in proper working order;
  • any fixtures, fittings and appliances that the landlord provides under the tenancy must be in a reasonable state of repair and in proper working order;
  • any furnishings that the landlord provides under the tenancy must be capable of being used safely for the purpose for which they are designed;
  • the property must have a satisfactory way of detecting fires and for giving warning in the event of a fire or suspected fire;
  • the property must have satisfactory provision for giving warning if carbon monoxide is present in a concentration that is hazardous to health; and
  • the property must meet the tolerable standard.

The tenant is responsible for and will have to pay for any repair which is the result of tenant negligence or damage. Tenants are also responsible for replacing consumables such as batteries in smoke detectors and bulbs in light fittings.

Reporting non-emergency repairs

Any non-emergency defect with a property or the landlord’s fixtures and fittings must be reported as soon as possible to our office during office hours.

                    Office Hours 9.00 – 5pm Monday to Friday

                    Reporting by Email to: lettings@fentonlets.co.uk

                    Telephone:   01738 590091


Where necessary, we will visit the property as soon as is reasonably practicable to assess the problem reported and determine the action required. We will then organise repairs to the property. We, or a contractor engaged by us, will contact the tenant to arrange access to carry out the remedial work.

 We will keep the tenant updated as to the progress of their repair request, what action we have carried out and an estimated timescale.

 Unless they have prior written agreement to do so, tenants must not arrange for repairs to be carried out themselves.

Emergency repairs

If a serious fault occurs outside normal working hours, and it isn’t safe to wait until the next working day to report it, you should contact

GAS LEAK: National Grid Gas Emergencies:          0800 111999

SCOTTISH WATER:                                                 0800 0778 778

POWER CUT SSE  (NORTH)                                    0800 300 999


Emergency repairs are those where:-

  • there is a serious and imminent risk to health and safety; and/or
  • there is a serious and imminent risk to the structure of the building; and/or
  • there is a serious and imminent risk to the security of the property.

Examples are: 

No cold water to kitchen sink (but check with neighbours to see if it affects other homes and if so contact Scottish Water OR if on private supply email lettings@fentonlets.co.uk AND text 07748825562

  • blocked toilet (but only if there is no other toilet in the property)
  • leaking soil pipe or blocked drain with sewage coming up
  • electrical fitting smoking or scorching 

Complete or part power failure within the property (but first check the switches on the consumer unit. Also check with neighbours to see if it affects other homes and if so contact SSE North on number above)

No heating or hot water between 1st October and 31st March only or at any time of year if there is a vulnerable person in the property (for example a young baby or someone who is elderly or disabled). Please note we cannot always arrange a plumber out of hours but we can deliver a number of  heaters to the property)

There is a smell of gas or the carbon monoxide detector is sounding (in this case call the National Gas EmergencyService immediately on 0800 111 999)

A burst pipe or roof/ceiling leak that at least fills a household bucket overnight or that is affecting the electrics (if the leak is from another property speak to the owner/occupier of that property who must arrange the repair).

You should contact us as soon as the office re-opens to inform us of the emergency, what action you took, and whether any follow up work is required. If follow up work is required we will follow the procedure set out in the “reporting non-emergency repairs” section above.

 Target timescales

We aim to ensure repairs are completed within the following timescales: -

  • Emergency repairs – made safe within 24 hours and completed within 7 working days
  • Routine (non-emergency) repairs – completed within 20 working days

 The vast majority of repairs will be completed within the timescales outlined above but occasionally there will be circumstances outwith our control which may cause delays including: 

  • having to wait on delivery of parts needed to complete repair; or
  • the landlord requiring multiple quotes before agreeing to proceed with the repair; or
  • awaiting consent from other owners to proceed with the repair in the case of common repairs/maintenance e.g. to roof in block of flats; or
  • adverse weather conditions; or
  • tenant placing restrictions on when access is available to property

Where there are delays to repairs and maintenance work we will keep the tenant and landlord informed.

Become a tenant


Information for Landlords

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